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Privacy notice
Last updated: 12 October 2026
Who we are
4MEC Limited is the data controller for the data described here. Questions or requests: support@4mec.co.uk.
What we collect and why
| When | What we keep | Why, and the lawful basis |
|---|---|---|
| You start the trial | A code made from the computer’s details (not your name), when the trial started and was last seen, the app version and the internet (IP) address it came from. | So each PC gets one free trial. Legitimate interests. |
| You register in the app | Your name, company and email address, and a 6-digit code we email to confirm it. | To send you your licence and support emails. Contract. |
| You buy | Name, company, email, phone number, country and VAT number from the payment page; the number of PCs, the amount and Stripe’s references for the payment and invoice. Your card details go to Stripe — we never see them. | To issue and manage your licence, refunds and disputes, and to keep accounting records. Contract and legal obligation. |
| You activate a PC | The licence key, the computer’s code and name, its operating system, the app version, when it was activated and last checked in, and its IP address. | To license the PCs you’ve paid for and let you move a licence. Contract. |
| You ask for your key again | The email address entered, the time and the IP address. | To send the key, and to stop the form being misused. Contract and legitimate interests. |
| You share between sites (optional) | For each database set up to share: an id, the name you give it and its public key; for each package: who sent it to whom, its size and when. The content is encrypted for the receiving database — we can’t read it. | To pass the changes on. Contract. |
| You download the app or use these pages | The IP address, the time and what was asked for, in our server logs and activity log. | To keep the service secure (blocking abuse, limiting requests) and see how it’s used. Legitimate interests. |
| You email us | What you send us. | To answer you. Legitimate interests or contract. |
We don’t use cookies or tracking on these pages. The fonts are loaded from Google Fonts, which receives your IP address to send them. We don’t sell personal data or use it for advertising.
Who we share it with
- Stripe — takes the payment, sends your receipt and works out the tax. Stripe’s own privacy policy applies to what you enter on its payment page.
- Microsoft — our licence emails are sent through Microsoft 365.
- Our hosting providers — for the web pages and the licence server.
- Our professional advisers and authorities such as HMRC, when the law requires it.
Stripe and Microsoft may process data outside the UK. When they do, it is protected by UK adequacy regulations or the UK’s approved contract terms (the International Data Transfer Agreement or Addendum).
How long we keep it
- Customer, licence and payment records: while your licence is in use, then six years (UK accounting rules).
- Activation records: while the licence is in use; a deactivated PC’s record is kept with the licence’s history.
- Trial records: kept so a PC can’t start a second trial. They hold no name unless you register.
- Sharing packages: deleted as soon as they are collected, or after 14 days if they never are; the record of who sent what (never the content) goes 30 days later.
- Activity and security logs: kept to protect the service and reviewed regularly; old entries are removed.
Your rights
You can ask for a copy of your data, ask us to correct it, delete it, restrict or object to how we use it, or to send it to you in a portable form. Email support@4mec.co.uk; we reply within one month. Some data we must keep for accounting, even if you ask us to delete it.
If you’re unhappy with how we’ve handled your data, please tell us first. You can also complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint.
Contact
- Seller4MEC Limited
- Company no.08695818 (England & Wales)
- Registered officeThe Lodge, Cherrycroft Drive, High Wycombe HP14 4QG
- Phone0330 223 1352
- Emailsupport@4mec.co.uk
- Websitewww.4mec.co.uk
